Troubleshoot issues when you sign up for a new business relationship in the Azure portal

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  • five minutes to read

You may experience an issue when you lot try to sign upward for a new account in the Microsoft Azure portal. This short guide will walk you through the sign-up process and discuss some mutual issues at each pace.

Before you lot brainstorm

Earlier showtime sign-upward, verify the following:

  • The information for your Azure profile (including contact electronic mail address, street accost, and telephone number) is right.
  • Your credit card information is right.
  • Yous don't already have a Microsoft account that has the same information.

Guided walkthrough of Azure sign-upwardly

The Azure sign-upwardly experience consists of four sections:

  • Near yous
  • Identity verification by telephone
  • Identity verification by carte
  • Agreement

This walkthrough provides examples of the right data to sign up for an Azure account. Each section too contains some common issues and how to resolve them.

About you

When yous initially sign up for Azure, you lot have to provide some information about yourself, including:

  • Your state or region
  • First proper noun
  • Last name
  • Electronic mail address
  • Phone number
  • Credit card information

Common issues and solutions

Y'all see the message "Nosotros cannot proceed with sign-upward due to an issue with your business relationship. Delight contact billing support"

To resolve this error, follow these steps:

  1. Sign in to the Microsoft business relationship middle.
  2. At the summit of the page, select Your info.
  3. Verify that your billing and aircraft details are are completed and valid.
  4. When you sign up for the Azure subscription, verify that the billing address for the credit card registration matches your banking company records.

If you keep to receive the message, try to sign up by using a unlike browser.

How about InPrivate browsing?

Free trial is not available

Have you used an Azure subscription in the past? The Azure Terms of Utilise understanding limits free trial activation only for a user that's new to Azure. If y'all accept had any other type of Azure subscription, you can't activate a free trial. Consider signing upward for a Pay-Every bit-Y'all-Become subscription.

You see the message 'You are not eligible for an Azure subscription'

To resolve this issue, double-cheque whether the post-obit items are true:

  • The data that you provided for your Azure account profile (including contact electronic mail address, street address, and telephone number) is correct.
  • The credit card information is correct.
  • You lot don't already have a Microsoft account that uses the aforementioned information.

You run into the bulletin 'Your current account type is non supported'

This upshot can occur if the account is registered in an unmanaged Azure Advertising directory, and it is not in your organization's Azure Advertisement directory. To resolve this outcome, sign up the Azure business relationship past using some other business relationship, or have over the unmanaged AD directory. For more data, see Take over an unmanaged directory as ambassador in Azure Active Directory.

Identity verification by phone

Identity verification by phone

When y'all get the text bulletin or phone call, enter the code that you receive in the text box.

Mutual issues and solutions

No verification text message or phone telephone call

Although the sign-upwardly verification process is typically quick, it may have up to four minutes for a verification lawmaking to be delivered.

Here are some additional tips:

  • You can use whatsoever telephone number for verification as long as it meets the requirements. The telephone number that you enter for verification isn't stored every bit a contact number for the business relationship.
    • A Voice-over-IP (VoiP) phone number tin can't exist used for the phone verification process.
    • Check that your telephone tin receive calls or SMS messages from a U.s.-based telephone number.
  • Double-cheque the telephone number that yous enter, including the country lawmaking that you select in the drib-down carte.
  • If your phone doesn't receive text messages (SMS), endeavor the Call me option.

Identity verification by card

Identity verification by card

Common issues and solutions

Credit bill of fare declined or not accepted

Virtual or pre-paid credit cards aren't accepted equally payment for Azure subscriptions. To see what else may cause your card to be declined, see Troubleshoot a declined carte du jour at Azure sign-upward.

Credit carte grade doesn't support my billing address

Your billing address must be in the country that you select in the About you section. Verify that yous accept selected the correct country.

Progress bar hangs in identity verification by card section

To complete the identity verification by card, third-political party cookies must exist allowed for your browser.

Utilize the following steps to update your browser's cookie settings.

  1. Update the cookie settings.

    • If you're using Chrome:

      • Select Settings > Prove advanced settings > Privacy > Content settings. Clear Block tertiary-party cookies and site data.

    • If y'all're using Microsoft Edge:

      • Select Settings > View avant-garde settings > Cookies > Don't cake cookies.

  2. Refresh the Azure sign-up page and check whether the problem is resolved.

  3. If the refresh didn't resolve the issue, then exit and restart the browser, and try again.

I saw a accuse on my free trial account

Y'all may run across a small, temporary verification hold on your credit card account afterwards you sign up. This hold is removed inside 3 to five days. If you are worried near managing costs, read more about Analyzing unexpected charges.

Agreement

Complete the Agreement.

Other bug

Tin can't activate Azure benefit program like Visual Studio, BizSpark, BizSparkPlus, or MPN

Bank check that you're using the correct sign-in credentials. Then, check the do good program and verify that you're eligible.

  • Visual Studio
    • Verify your eligibility status on your Visual Studio business relationship folio.
    • If you lot can't verify your status, contact Visual Studio Subscription Support.
  • Microsoft for Startups
    • Sign in to the Microsoft for Startups portal to verify your eligibility status for Microsoft for Startups.
    • If yous tin't verify your status, you tin go help on the Microsoft for Startups forums.
  • MPN
    • Sign in to the MPN portal to verify your eligibility status. If you lot take the advisable Cloud Platform Competencies, you lot may exist eligible for additional benefits.
    • If y'all can't verify your status, contact MPN Back up.

Tin can't actuate new Azure In Open up subscription

To create an Azure In Open subscription, you must have a valid Online Service Activation (OSA) key that has at to the lowest degree 1 Azure In Open token associated with information technology. If you don't have an OSA key, contact one of the Microsoft Partners that are listed in Microsoft Pinpoint.

Additional help resources

Other troubleshooting articles for Azure Billing and Subscriptions

  • Declined card
  • Subscription sign-in issues
  • No subscriptions plant
  • Enterprise cost view disabled

If yous accept questions or need help, create a support asking.

Adjacent steps

  • Read the Cost Management and Billing documentation